Rules, Regulations and Site Guide

Greetings

We are very proud that you are visiting the Mehtin website. Online shopping is very useful and logical in today’s busy lives, but it also has certain complexities. At Mehtin, we strive to resolve these complexities in the best possible way and create a pleasant and satisfying shopping experience for you.

The following text is a complete guide to visiting and shopping on the Mehtin website, and reading it will answer many of your questions. In addition, our online sales consultants are always ready to answer and guide you via the phone number +989357775302.

Visiting the Mehtin website and its different sections

There are different ways to visit the Mehtin website. The homepage of the Mehtin website periodically introduces our products in different ways. In addition, there is a section on new products, auction products and special products that our colleagues suggest to you, on the homepage of the Mehtin website, which helps you access the products you want faster.

In addition, you can select the men’s or women’s section from the top bar of the main page and then the product group you want (for example, sweatshirts) and enter the website gallery and see all our products in that product group. If you like any of the products, you can click on it to enter the page related to that product and see full and detailed photos, available sizes, colors and additional information about the product you want. If you want to buy, click the Add to Cart button after selecting the color and size you want.

Your shopping cart is located on the right side of the top bar with a shopping cart icon and by clicking on it, you can see the products you added to your shopping cart and delete them or edit their quantity if necessary.

There are different ways to complete your purchase process.

You can make your purchase online on the Mehtin site or place your order on our Instagram or WhatsApp page.

In addition, if you prefer to have your purchase process completed by our online sales consultants and over the phone, you can complete the phone purchase section.

To purchase in person, simply visit one of the stores introduced on the Mehtin site.

The information you need to decide on purchasing a product

On each product page, you will see details of the product, high-resolution photos from different angles, dimensions and sizes, general guidelines about the product size, as well as explanations of similar products.

On the top right of the page, you will see a list of sizes produced for the desired product, some of which are lighter in color, which means they are out of stock, and some are brighter in color, which are currently available and ready to purchase. You can select your desired size by clicking on it.

Above the size list, you will see colored squares that refer to other colors of the model you are reviewing, by clicking on them you can go to the page of the same product in another color.

In the product introduction section, you will receive explanations such as the design process of this product, the best time to use it during the day, suitable clothing styles to style with this product, and other additional information.
Considering that there are usually special considerations regarding shoe size for different people, we have included a section as a size guide on each product page that gives you information about choosing the correct shoe size. Our consultants are always ready to answer accurately about the product specifications (especially size).

If you encounter the message -not available-, first check whether the size you want has been selected. Then, if the size you want is not available, you can contact our sales consultants to find out if the product you want is available again and even reserve it.

If you have seen an image of one of Mehtin’s products on social networks, other sites, or being used by someone and you intend to purchase that product, please visit our product gallery. If you do not find the product you are looking for on the Mehtin website, contact our consultants at +989357775302.

Possibility of purchasing in person from Mehtin

If you intend to purchase one of Mehtin’s products but prefer to try the product before purchasing, you can visit the Mehtin showroom. For this purpose, and to coordinate a face-to-face visit, it is necessary to call 09357775302 and coordinate the desired day and time for the visit. You can make sure that the product you want is available before visiting the store by contacting the relevant store.

Payment methods
You can pay for the purchased product at the end of the purchase process with all Shetab member cards online from the Mehtin online payment portal. To do this, in addition to the information on your card, you will also need your card’s secondary password or internet password.
If you do not have the possibility of online payment (lack of internet password or other reasons), you can deposit the relevant amount card to card. To do this, you must visit the bank ATMs available in the city or appropriate applications.

Type of shipping and delivery of the product to you
In Tehran, your orders will be delivered to your relevant address within 1-2 business days after purchasing. (Purchases made during special sales will be delivered 3 to 5 business days after purchasing)

In cities other than Tehran, delivery orders will take 1 to 2 business days to be sent. Items are sent and delivered to your address within 4-5 business days after purchasing. Shipping to all cities is done by National Post. (Purchases made during the special sale will be mailed 5 to 7 business days after purchasing)
All orders outside Iran will be sent to you by private mail 7 to 10 business days and will be delivered to your address within 10 to 15 business days after sending.
Shipping to all parts of Iran is free for purchases over 2 million Tomans. (Special sale does not include free shipping)
Shipping costs outside Iran are the responsibility of the buyer, however, the shipping for orders over $250 the shipping would be free.

You can always track the status of your package by calling our sales supports at +989357775302.

Buying gifts for your loved ones
You can quickly and easily buy valuable and lasting gifts for your loved ones from the Mehtin website.
All your purchases from the Mehtin website, whether they are for gifts or not, are sent in special Mehtin packaging.
By selecting the gift option during the purchase process on the Mehtin website, you can also add a custom note to the product for your loved ones and send the product directly to their address at a specific date and time.

Product Exchange
Customer comfort and satisfaction are always among Mehtin’s priorities. For this reason, to make your choice easier, dear customer, the possibility of exchanging Mehtin products is provided up to 72 hours after purchase. After receiving the package, if the product in question is in any way incompatible with your type of consumption (size, comfort, quality, etc.), you can exchange it up to 72 hours after receiving the product. To return the product, simply send the product to Mehtin’s head office by registered mail and with a pre-paid fee. For details on shipping the product, call +989357775302.

Our sales team will check the integrity of the product you sent after receiving the package.

Unfortunately, we will not be able to exchange or return products that meet the following conditions:

White products

Products that can be identified as used in any way.

Products that have scratches, wrinkles, dirt or any damage to their original condition.

Products with labels, tags, packaging and pendants and other accessories that have been damaged or torn off.

Products that have been custom-made or personally embroidered.

Products purchased during the auction period.

Also, the return or exchange of products that have been given to you as a gift is only possible by the original buyer (the gift giver) and all financial transactions will be carried out with the original buyer’s primary account number.

The buyer is responsible for the shipped product until the product is received by Mehtin, and Mehtin will not be responsible for products that are lost, damaged or delivered late during shipping.
Our colleagues will review the returned products within 3 business days and, if the authenticity of the product is confirmed, they will take the steps you requested to replace it with a replacement product or refund the money. Also, if the authenticity of the product is not confirmed, they will send it back to you.

At all stages of the return process, you can call +989357775302 for more information.

Warranty and after-sales service
The product defect will be resolved within 10 to 15 business days and will be delivered to you at the store of your choice or sent to you according to your request.

Ownership and publishing rights
All activities, goods and services of the Mehtin online store have the necessary licenses from the relevant authorities, as appropriate, and the activities of this site are subject to the laws and regulations of the Islamic Republic of Iran.
The intellectual property and rights to publish all designs and registered and unregistered trademarks used on this website belong to Mehtin, and any imitation, copying or publication of them in any form, in whole or in part, through any channel is prohibited and unethical and will result in legal prosecution.
All purchases made through all Mehtin sales channels, whether online or in physical stores, are solely for the personal use of the end consumer and their resale is illegal.