Site rules and guidelines

Mahtin Rules and Regulations

We are very proud that you are visiting the Mehtin website. Online shopping is very useful and logical in today’s busy lives, but it also has certain complexities. At Mehtin, we strive to resolve these complexities in the best possible way and create a pleasant and satisfying shopping experience for you.

The following text is a complete guide to visiting and purchasing from the Mehtin website, and reading it will answer many of your questions. In addition, our online sales consultants are always ready to answer and guide you via phone number 09357775302.

Visit the Mehtin website

Information to make a purchasing decision

Type of shipping and delivery

Buying gifts for your loved ones

There are different ways to visit the Mehtin website. The Mehtin website’s homepage periodically introduces our products in different ways. In addition, there is a section on new products, sale products, and special products that our colleagues suggest to you on the Mehtin website’s homepage, which helps you access the products you want faster.

In addition, you can select the men’s or women’s section from the top bar of the homepage, then the product group you want (for example, sweatshirts), and enter the website’s gallery and see all our products in that product group. If you like any of the products, by clicking on it, you can enter the page related to that product and see full and more detailed photos, available sizes, colors, and additional information about the product you want. If you want to buy, click the Add to Cart button after selecting the color and size you want.

Your shopping cart is located on the right side of the top bar with a shopping cart icon. By clicking on it, you can see the products you have added to your shopping cart and, if necessary, delete them or edit their quantity.

There are different ways to complete your purchase process. You can make your purchase online on the Mehtin website or place your order on our Instagram or WhatsApp page. In addition, if you prefer your purchase process to be completed through our online sales consultants and over the phone, you can complete the phone purchase section. To purchase in person, simply visit one of the stores introduced on the Mehtin website.

On each product page, you will see descriptions of the product, high-resolution photos from different angles, dimensions and sizes, general product sizing guidelines, and similar products.

On the top right of the page, you will see a list of sizes produced for the product in question, some of which are lighter in color, which means they are out of stock, and some are brighter in color, which are currently available and ready to buy. You can select your desired size by clicking on it.

Above the size list, you will see colored squares that refer to other colors of the model you are reviewing, which you can click on to go to the page of the same product in another color. In the product introduction section, you will receive explanations such as the design process of this product, the best time to use it during the day, suitable clothing styles to style with this product, and other additional information.

Given that there are usually special considerations regarding shoe sizes for different people, we have included a section as a size guide on each product page that gives you information about choosing the correct shoe size. Our consultants are always ready to answer accurately about the product specifications (especially size).

If you encounter the message -not available-, first check whether the size you want has been selected. Then, if the size you want is not available, you can contact our sales consultants to find out if the product you want is available again and even reserve it.

If you have seen an image of one of Mehtin’s products on social networks, other sites or being used by someone and you intend to purchase that product, please visit our product gallery. If you cannot find the product you want on the Mehtin website, please contact our consultants at 09357775302.

In Tehran, your orders will be delivered to your address within 2 business days after final registration. (Purchases made during special sales will be shipped 3 to 5 business days after final registration)
In cities other than Tehran, orders are shipped every day 1 to 2 business days later and delivered to your address 3 to 5 business days after shipping. Shipping to all cities is done by registered mail. (Purchases made during special sales are delivered 5 to 7 business days after final registration).
All orders outside of Iran will be sent to you by private mail within 7 to 10 business days and will be delivered to your address within 10 to 15 business days after being sent.
Shipping costs for purchases below 10 million Tomans are the responsibility of the buyer.
You can always track the status of your package by calling our sales consultants at 09357775302.

You can quickly and easily purchase valuable and lasting gifts for your loved ones from the Mehtin website. All your purchases from the Mehtin website, whether they are for gifts or not, are sent in special Mehtin packaging.
By selecting the gift option during the checkout process on the Mehtin website, you can also add a custom note to the product for your loved ones and have the product sent directly to their address on a specific date and time.

Payment Guide

At the end of the purchase process, you can pay for your purchased product online with all Shetab member cards through the Mahtin online payment portal. To do this, in addition to the information on your card, you will also need your card’s secondary password or online password. If you are unable to pay online (lack of an internet password or other reasons), you can deposit the relevant amount via card to card. To do this, you must visit bank ATMs available in the city or appropriate applications.

Possibility of purchasing in person from Mahtin

Warranty, ownership and publishing rights

Product exchange

If you are planning to purchase one of Mahtin’s products but would prefer to try the product before purchasing, you can visit Mahtin’s showroom. For this purpose, and to coordinate a face-to-face visit, you must call 09357775302 and coordinate the desired day and time for the visit. You can contact the relevant store to ensure the availability of the product you want before visiting the store.

The product defect will be resolved within 10 to 15 business days and will be delivered to you at your desired store or sent to you as requested.

All activities, goods and services of the Mehtin online store have the necessary licenses from the relevant authorities, as applicable, and the activities of this site are subject to the laws and regulations of the Islamic Republic of Iran.
The intellectual property and rights to publish all registered and unregistered designs and trademarks used on this website belong to Mahtin, and any imitation, copying, or publication of them in any form, in whole or in part, through any channel, is prohibited and unethical and will result in legal prosecution.
All purchases made through all Mahtin sales channels, whether online or in physical stores, are for the personal use of the end consumer only, and their resale is illegal.

Customer comfort and satisfaction are always among the priorities of Mehtin. For this reason, to make it easier for you, dear customer, to choose, the possibility of exchanging Mehtin products has been provided up to 72 hours after purchase. After receiving the package, if the product in question has any discrepancy with your type of consumption (size, comfort, quality, etc.), you can exchange it up to 72 hours after receiving the product. To return the product, simply send the product to Mehtin’s head office by registered mail and prepaid. For details on shipping the product, call 09357775302.

After receiving the package, our sales team will check the integrity of your item. Unfortunately, we will not be able to exchange or return items that meet the following conditions:

White products
Products that have been used in any way are identified.
Products that have scratches, wrinkles, dirt, or any damage to their original condition.
Products whose labels, tags, packaging, hangers, and other accessories are damaged or torn.
Products that are custom-made or personally embroidered.
Products purchased during the auction period.

Also, returning or exchanging goods that have been given to you as a gift is only possible by the original buyer (gift giver), and all financial transactions will be carried out with the original buyer’s primary account number.

The buyer is responsible for the shipped goods until they are received by Mehtin, and Mehtin will not be responsible for goods that are lost, damaged, or delivered late during shipping. Our colleagues will review the returned products within 3 business days and, if the authenticity of the goods is confirmed, they will take the steps you requested to replace it with a replacement product or refund the money. Also, if the authenticity of the goods is not confirmed, they will return it to you. You can call 09357775302 for more information at all stages of returning the goods.